Policies

Communication & reporting

Momentum Learning Centre will make every effort to communicate often with parents/guardian regarding the child’s progress as well as additional information
Contact with the child’s teacher will also be provided if staff or parents feel necessary, with permission of parent/guardian
Students are encouraged to communicate with Momentum Learning Centre staff, and calls/emails/text messages will be accepted throughout the week.

Prepayment will be accepted prior to the start of each child’s program, in packages of sessions. Your program cannot be guaranteed until payment has been received. A payment schedule will be developed between you and Momentum Learning Centre
Payments will be accepted through cash, cheque or online through Email Money Transfers. If you are unfamiliar with paying online, Momentum Learning Centre can guide you through the process

Cancellations for Illness – Clients MUST cancel in-person appointments if they have any cold or flu symptoms (this includes "I think I might be coming down with something" or "I'm just getting over a cold/flu"). Please, of course, attempt to give as much notice as possible.
- If the client is feeling able, we will attempt to book an online session at the same time, or at another agreed-upon time (if available).
- No charge for cancellations due to illness/symptoms.
Cancellations by Kimberly - Kimberly will cancel in-person appointments if she has any cold or flu symptoms. As much notice possible will be given to the client.
- No charge for any session cancelled by Kimberly.
No Bus Days – In-person sessions will be cancelled on days that the busses don’t run due to extreme cold, unsafe road conditions, or extreme heat. This information is available on the School District Website (generally at 5am, occasionally the day before).
- No charge for any session cancelled by no-bus days.
Other Cancellations/No Show – Cancellations less than 48 hours for reasons other than sickness may be forfeited and is up to the discretion of Momentum Learning Centre. If you do not show up for your appointment, that session will be forfeited and come out of your prepaid sessions.
Rebooking – Rebooking will be done based on availability of open sessions in the upcoming week or weeks.

Each person will be treated in a fair and respectful manner; it is your responsibility to also treat staff in this way.
Children are responsible come to each session with a smile on their face, ready to leave the problems of their day behind, and try something different (as well as bringing any required textbooks where needed)

Depending on your child’s needs, Momentum Learning Centre may provide access to activities and learning opportunities outside of Momentum Learning Centre.
Parents will be consulted if/when these activities will be included in your child’s program

During various events and programs, children or staff may take pictures where other group members are present. Momentum Learning Centre would like to share exciting discoveries and experiences with others (print, website, social media). This will be done with utmost discretion and professionalism. Momentum Learning Centre will discuss this policy prior to your child's enrollment and reach an agreement.

Each family who is involved with Momentum Learning Centre will observe curiosity, creativity and enthusiasm for learning in staff and its growth in students
Families are welcomed and encouraged to share moments that happen at home with Momentum Learning Centre
We are here to help, if you become curious about the learning activities your child is discovering, or if you would like to learn more about different methods of learning, Momentum Learning Centre will help guide you as well.

Remember our motto, which applies to children and adults alike:

“I can do anything, even if I need help!”